At Journey Makers India, we strive to provide the best possible experience for all our customers. However, we understand that plans may change, and situations may arise where a refund or return may be necessary. This Refund and Returns Policy outlines the procedures and conditions under which refunds and returns are provided.
1. Refund Policy for Tour Bookings
a. Cancellation by Customer
If you need to cancel your tour booking, the following terms will apply based on the notice period provided:
- More than 30 days before the tour departure date: Full refund, less any processing fees.
- 15 to 30 days before the tour departure date: 50% refund.
- Less than 15 days before the tour departure date: No refund.
Refunds will be processed within 7-10 business days after the cancellation request is confirmed. Refunds will be made to the original payment method, and any applicable bank fees or transaction charges will be deducted.
b. Cancellation by Journey Makers India
In the rare event that we need to cancel your tour due to unforeseen circumstances (e.g., natural disasters, political unrest, health emergencies), we will offer the following options:
- Full Refund: A complete refund for the amount paid, or
- Rescheduling: The option to reschedule your tour for a later date (subject to availability).
In case of cancellation, we will notify you at the earliest and provide you with the available options.
2. Refund Policy for Additional Services (Transfers, Excursions, etc.)
For additional services like airport transfers, excursions, or activities booked through Journey Makers India:
- More than 7 days before the service date: Full refund, less any processing fees.
- 3 to 7 days before the service date: 50% refund.
- Less than 3 days before the service date: No refund.
In cases where the service is unavailable due to reasons beyond our control (e.g., weather, local restrictions), a full refund will be provided.
3. Returns Policy for Products and Merchandise
If you purchase products or merchandise from us (e.g., travel accessories, souvenirs, etc.), our returns policy is as follows:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We will offer a full refund or exchange, depending on stock availability.
- Change of Mind: We do not accept returns or provide refunds for products purchased due to a change of mind.
To initiate a return or request a refund for a product, please contact us at info@journeymakersindia.com with your order details, and we will guide you through the process.
4. How to Request a Refund
To request a refund for a tour or service booking, please follow these steps:
- Contact Us: Email us at info@journeymakersindia.com or call +91 9911811627 with your booking details.
- Provide Booking Information: Include your booking reference number, tour details, and the reason for cancellation or refund request.
- Review and Processing: We will review your request and process it according to the terms mentioned in this policy.
Refunds will be processed back to the original payment method used during the booking.
5. Exceptions to the Refund Policy
- Non-Refundable Fees: Certain services, such as non-refundable deposits or special promotional packages, may not be eligible for a refund.
- Force Majeure: In the event of a force majeure situation (e.g., natural disasters, strikes, pandemics), we reserve the right to modify or cancel bookings, and refunds will be processed as per the situation.
6. Contact Us
If you have any questions or need assistance with your refund or return request, please contact us:
Journey Makers India
1st Floor, B-87, Sector 64,
Noida, Delhi NCR – 201301
Tel: 01204460832
Mobile: +91 9911811627
Email: info@journeymakersindia.com
Website: www.journeymakersindia.com
